Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and SpeedNum Technologies Inc. ("SpeedNum", "we", "us" or "our") and govern your access to and use of our practice-management platform, websites and related services (together, the "Service").

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a firm or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

If you do not agree to these Terms, do not use the Service.

2. The Service

The Service provides accounting practices with client records, service catalogues, task and workflow management, compliance deadline tracking, engagement letters with electronic signature, a client portal, reporting and related functionality.

We may add, change or remove features over time. We will not make a change that materially reduces the core functionality of a paid plan during a term you have already paid for without giving you notice and, where the change is material and adverse, the option to cancel and receive a pro-rated refund.

3. Accounts and access

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for the confidentiality of your credentials.

You are responsible for the acts and omissions of the users you invite, including staff and any client-portal users. You must promptly notify us of any unauthorised access or suspected security incident affecting your account.

• Do not share credentials between individuals — provision a user per person.
• Deactivate users promptly when they leave your organisation.
• Enable multi-factor authentication where the Service offers it.

4. Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or professional obligation.
• Upload material you do not have the right to upload, or that infringes another party's rights.
• Attempt to access data belonging to another tenant, or probe, scan or test the vulnerability of the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law.
• Resell or provide the Service to third parties except under a written white-label or reseller agreement with us.

5. Your data

You retain all right, title and interest in the data you and your users submit to the Service ("Customer Data"). You grant us a limited licence to host, process, transmit and display Customer Data solely to provide and support the Service, and as otherwise permitted in our Privacy Policy.

You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to provide it to us — including, where you upload personal information about your own clients and their personnel, the consents required under applicable privacy law.

You can export your client data at any time in CSV or XLSX format. On termination we will make Customer Data available for export for 30 days, after which we may delete it in accordance with our retention schedule.

6. Professional responsibility

The Service is a tool. It does not provide accounting, tax, legal or professional advice, and it does not assume any part of your professional obligations to your clients or to your regulator.

In particular, deadline dates generated by the Service are calculated from data you enter and from general filing rules. You remain solely responsible for verifying every filing obligation, due date and remittance applicable to your clients. Do not rely on the Service as the sole control over a statutory deadline.

7. Fees, billing and trials

Paid plans are billed in advance at the price shown at the time of purchase. Unless stated otherwise, fees are quoted in US dollars and exclude applicable taxes, which will be added where required.

Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current term and you retain access until then.

Free trials are provided as-is and may be modified or withdrawn. At the end of a trial, the account converts to a paid plan only if you have provided payment details and elected to continue.

Except where required by law or expressly stated in these Terms, fees are non-refundable.

8. Third-party services

The Service relies on third-party infrastructure and service providers for hosting, authentication, email delivery and similar functions. Your use of the Service is subject to those providers' availability.

If you connect the Service to a third-party product, that product's own terms and privacy practices govern it. We are not responsible for third-party products.

9. Availability and support

We aim to keep the Service available continuously, but we do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside Canadian business hours where practical, and we will give notice of maintenance expected to cause material disruption.

Support is provided by email during Canadian business hours to all paid plans.

10. Intellectual property

The Service, including all software, design, text, graphics and trademarks other than Customer Data and your own branding, is owned by SpeedNum Technologies Inc. or its licensors and is protected by intellectual property law.

Where you use white-label features, you grant us a limited licence to display your name, logo and brand assets within the Service and in communications the Service sends on your behalf. You retain ownership of those assets.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Confidentiality

Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will protect the other's confidential information with at least the care it uses for its own, and will not disclose it except to personnel and advisers who need it and who are bound by comparable obligations.

This section does not apply to information that is or becomes public without breach, was already known without obligation, or is independently developed.

12. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service or the servers that make it available are free of harmful components.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law — provided we notify you promptly, give you control of the defence, and cooperate reasonably at your expense.

15. Suspension and termination

You may terminate at any time by cancelling your subscription and closing your account. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within 15 days of notice, or immediately where the breach poses a security or legal risk.

On termination your right to use the Service ends. Sections that by their nature should survive — including your data rights on export, confidentiality, disclaimers, limitation of liability, indemnity and governing law — survive termination.

16. Changes to these Terms

We may update these Terms from time to time. Where a change is material we will give at least 30 days' notice by email or in-product notice before it takes effect. Continuing to use the Service after the effective date constitutes acceptance.

If you do not accept a material change, you may cancel before it takes effect and receive a pro-rated refund of prepaid fees for the remainder of the term.

17. Governing law and disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of Alberta.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute by negotiation between representatives with authority to settle.

18. General

These Terms, together with the Privacy Policy and any order form, are the entire agreement between the parties on this subject. If a provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Questions about these Terms: hello@speednum.com — SpeedNum Technologies Inc. · MOSAIC ENCOR 56-4850 Terwillegar Common N.W. · Edmonton, Alberta T6R 0T6 · Canada · +1-780-952-6108.